Returns Policy

At Hydria, we want you to be completely happy with your purchase. This policy sets out your rights to cancel, return, or obtain a refund, in addition to your statutory rights under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your legal rights.

Our 30-day money-back guarantee

In addition to your statutory rights, we offer a 30-day money-back guarantee. If you change your mind, you may return your product within 30 days of receiving it for a refund, provided it is returned unused and, where possible, in its original packaging.

Your right to cancel (14-day cooling-off period)

If you are a consumer based in the UK, you also have the statutory right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you (or someone you nominate) receive the goods. For orders of multiple items delivered separately, the period ends 14 days after you receive the last item. Our 30-day guarantee is offered in addition to this statutory right.

How to cancel or return

To exercise your right to cancel or to request a return under our 30-day guarantee, please contact us at support@hydrialife.com with a clear statement of your decision (for example, by email). You may also use the model cancellation form, but it is not obligatory.

Returning your items

After cancelling or requesting a return, you must send the goods back to us without undue delay and no later than 14 days from the day you tell us you wish to return them. You are responsible for the cost of returning the goods unless the item is faulty, damaged, or not as described.

Please return items unused and, where possible, in their original packaging. You have a duty to take reasonable care of the goods while they are in your possession.

Refunds

We will refund the full price you paid for the goods, including standard delivery costs, within 14 days of receiving the returned items or evidence that you have sent them back. Refunds are made using the same payment method you used to place the order. We may reduce your refund to reflect any loss in value of the goods caused by handling beyond what is necessary.

Faulty or incorrect items

If an item is faulty, damaged, or not as described, please contact us at support@hydrialife.com. Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund. We will cover return postage costs for faulty items.

Exceptions

Certain items may be exempt from the right to cancel, such as goods that are made to your specifications, are clearly personalised, or are sealed for health or hygiene reasons and have been unsealed after delivery, as well as goods that have been mixed inseparably with other items after delivery. Where an exception applies, your statutory rights regarding faulty goods are not affected.

Contact us

If you have any questions about returns, refunds, or this policy, please contact our customer support team at support@hydrialife.com and we will be happy to help.