Hydria Returns policy

Hydria Returns policy:

Try the amazing Hydria Starter Set for 30 days completely risk free with our money back guarantee. If you wish to return a product, simply call us on 0808 164 0050

If your return is accepted, we will provide you with instructions on how to return your package.

• Your product can be returned for a full refund within 30 days of purchase.

• The item must be in the same condition that you received it - complete with all components and in its original packaging.

• Returns must display your returns authorization number clearly displayed on the outside of the box. 

• Please provide a proof of purchase with your returned item(s).

• Please note that we cannot offer collections for your returned item(s). 

Unfortunately, any item(s) returned to us without first requesting a return label, cannot be accepted or refunded.

Return carriage on non-faulty items is the responsibility of the customer and will not be refunded.

There may be some instances where we are regretfully unable to accommodate a return, or offer a full refund. For instance, we are unable to provide a full refund for non-faulty goods that are incomplete or have been used.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at support@hydrialife.com.

Refunds

• A full refund will be provided within five working days following the products’ safe return and after inspection. 

• If approved, you will be automatically refunded on your original payment method.

• We cannot process your refund to a different card or payment method than the one used to purchase your order. 

• Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

• You can return a faulty item for a full refund within 30 days of purchase. 

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right for you.

• In the event that your order arrives damaged in any way, please email us as soon as possible at support@hydrialife.com with your order number and a photo of the item’s condition.
  We address these on a case-by-case basis and will try our best to work towards a satisfactory resolution.

• Refunds will be given based on inspection and conclusion.

• Our promise to replace products or refund your money does not apply to faults caused by accident, neglect, or misuse.

• We will pay for your reasonable cost of returning the item(s) for replacement or refund up to the cost of £9.99.