Privacy & Cookies

At Hydria, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Hydria is the data controller responsible for the personal data we collect through our website at https://hydrialife.com. If you have any questions about this policy, you can contact us at support@hydrialife.com.

Information we collect

We collect information you provide directly to us, such as your name, email address, shipping and billing address, phone number, and order details when you make a purchase or contact us. We also automatically collect certain technical data, including your IP address, device and browser type, and how you interact with our website.

How we use your information

We use your personal data to process and deliver your orders, manage payments, provide customer support, send order updates, prevent fraud, and (where you have consented) send you marketing communications. We process this data on the legal bases of performing our contract with you, our legitimate business interests, your consent, and compliance with our legal obligations.

Sharing your information

We share your data only with trusted third parties who help us run our business, such as payment processors, shipping carriers, and our e-commerce platform (Shopify). We do not sell your personal data. Some providers may process data outside the UK, in which case we ensure appropriate safeguards are in place.

Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences, analyse traffic, and support marketing. Essential cookies are required for the site to function, while analytics and marketing cookies are only used with your consent. You can manage or withdraw your consent at any time through our cookie banner or your browser settings.

How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Your rights

Under UK data protection law you have the right to access, correct, or delete your personal data, to restrict or object to its processing, and to data portability. Where we rely on consent, you can withdraw it at any time. To exercise these rights, please contact us at support@hydrialife.com. You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact us

If you have any questions about this policy or how we handle your data, please contact our team at support@hydrialife.com.